To return products please follow the steps below:
- 1. Read the terms and conditions below in which the products can be returned.
- 2. Complete the return form and wait to be contacted by our colleagues.
- 3. If you have received confirmation that you meet the return conditions please send the products through a courier company with no refund to the address indicated by our colleagues in reply.
- 4. After the products reach us and are checked, you will be contacted regarding the development and completion of this procedure.
Terms and conditions
The return of the products is accepted according to the terms and conditions mentioned below and in accordance with the provisions of G.E.O. 34/2014 regarding the consumers’ rights within the agreements concluded with the professionals, as well as for the modification and completion of some normative deeds.
The products that are the object of the orders concluded online, can be returned, without invoking any reason within 14 days from the date of their reception; before the expiration of the withdrawal period, the consumer has the right to withdraw from this agreement, without having to justify the withdrawal decision and without incurring other costs than those provided by Art.13 para. (3) and Art.14 of GEO No. 34/2014, within 14 calendar days starting from the day when he/she enters the physical ownership of the product.
In the case of legal entities (they do not have the quality of consumer) we reserve the right to accept the return of products and the constitution of their equivalent value as an advance payment of assets for future orders or not to comply with the return request.
Return costs are borne by the consumer. We recommend that you keep the original packaging to protect the integrity of products.
The returned product must be in the same condition in which it was delivered;
The consumer is responsible only for the reduction of the value of products resulting from their handling, different from what is necessary to determine their nature, characteristics and functioning, according to Art. 14, para. 3 of GEO 34/2014.
The Seller will reimburse the value of the product within a maximum of 14 (fourteen) calendar days from the date of information by the Consumer on his decision to withdraw from the agreement and accept the return. The seller may postpone the refund of the value of product until the reception of the sold product or until an acknowledgment of receipt, based on which it has been shipped, if the seller did not offer to recover the product himself (the most recent date is considered). The amount of money related to the returned products will be refunded after checking the products after establishing by mutual agreement the method of refund or according to the legal procedures.
In cases where the returned products are damaged or incomplete, show signs of wear, scratches, bumps, electric shocks, missing accessories, missing warranty certificates, we reserve the right to stop an amount of the product value (value including VAT), an amount that will be communicated after the assessment of damages.
We also reserve the right to refuse to accept the return in case of abuse (repeated returns).
The amount related to the return is refunded in a valid bank account (in lei) opened on behalf of the invoice holder.
Please check the physical integrity of the packages when you receive them from Fan Courier or Gebruder Weiss in the presence of the courier and request a report of damage if the products show signs of damage. Any subsequent complaint will not be considered.
The modification of the invoicing data from the natural entity to the legal entity can be requested within maximum 48 hours from the entry into possession of the products. The settlement term is up to 30 working days. Only invoices that have the receipt issued by the courier company on the legal entity can be modified. Invoices issued at the headquarters do not change.
If the products to be returned have been accompanied by any bonuses, they must also be returned. . If you have bought several products of the same type and you want to return them all, make sure that only one has been unsealed. The return of the other products is only accepted if they are sealed.